Our property system has a complete case management system with fault reports, work orders and purchase orders in a user-friendly environment. Like everything else in Pythagoras, the case management is built into a digital twin of your property (and the entire portfolio) that makes it visual and easy for both notifiers and performers to explain and find the right one.
The easiest way to report errors is via our app. Since we do not charge per licence, you can let as many people as you want have the opportunity to report errors. In the app, it is possible to describe the fault in text, mark on the drawing where, mark which component and if you want, take photos for extra clarity. Operations staff (external or internal) who receive the work order can see everything in the app, find their way around quickly and do not have to go back to the office between jobs for information about new cases.
For property managers and property leaders, case management in Pythagoras provides a clear overview of everything related to the property. Because our Property management system interacts seamlessly with Preventive maintenance, planned maintenance properties, fire safety rounds (SBA), and the component register in the Property management system, you get a consolidated view, avoid updating information in multiple places, and more easily see connections between, for example, planned and corrective maintenance — enabling better coordination and increased efficiency.
A complete case management for property
Our case management is complete with fault reports, work orders and orders in one. For property managers, case management in the property management system means that everything is gathered in one place and facilitates overview and strategic decisions.
- Visual and simple: The drawing (the digital twin) makes it easy to label and find your way around.
- Secure communication: All parties can follow the status and communicate with each other.
- All data in the property management system: For efficient management, a comprehensive picture is needed in the property management system.
Seamless communication via My Pages and app
My Pages helps with communication in case management by showing the status of ongoing cases. In the app, all parties can communicate about the case to resolve it as smoothly as possible.
Case management in the property system brings everything together in one place
With a modern, digital, and integrated case management solution in the property system, data is collected in a structured way. This simplifies analyzing the root causes of recurring problems, optimizing workflows, and anticipating maintenance needs in the short and long term.
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Oscar Gloméus
Facility Management expert with 7 years of experience helping companies use data to make better business decisions.
Q&A about case management
What is case management in a property management system?
Case management in a property management system means that all types of fault reports, service cases and work orders are collected and managed digitally in a structured way. It creates an overview, saves time and ensures that nothing falls through the cracks.
Who can create and follow up cases in the system?
Both internal users and external parties, such as tenants or contractors, can create cases via customised forms or portals. The system makes it easy to track status, communicate and document the entire lifecycle of the case.
How does case management help improve property management?
With efficient case management, you get faster processing, clearer division of responsibilities and better follow-up. By linking cases to specific objects or locations in the property system, you also get valuable statistics and insights for future improvements.